"use strict";
var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
    if (k2 === undefined) k2 = k;
    var desc = Object.getOwnPropertyDescriptor(m, k);
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      desc = { enumerable: true, get: function() { return m[k]; } };
    }
    Object.defineProperty(o, k2, desc);
}) : (function(o, m, k, k2) {
    if (k2 === undefined) k2 = k;
    o[k2] = m[k];
}));
var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
    Object.defineProperty(o, "default", { enumerable: true, value: v });
}) : function(o, v) {
    o["default"] = v;
});
var __importStar = (this && this.__importStar) || (function () {
    var ownKeys = function(o) {
        ownKeys = Object.getOwnPropertyNames || function (o) {
            var ar = [];
            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
            return ar;
        };
        return ownKeys(o);
    };
    return function (mod) {
        if (mod && mod.__esModule) return mod;
        var result = {};
        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
        __setModuleDefault(result, mod);
        return result;
    };
})();
Object.defineProperty(exports, "__esModule", { value: true });
exports.SupportTicketModel = void 0;
const mongoose_1 = __importStar(require("mongoose"));
const SupportTicketSchema = new mongoose_1.Schema({
    ticketNumber: { type: String, required: true, unique: true, index: true },
    userId: { type: String, required: true, index: true },
    status: {
        type: String,
        required: true,
        enum: ["OPEN", "WAITING_AGENT", "ACTIVE", "PENDING_USER", "RESOLVED", "CLOSED"],
        default: "OPEN",
        index: true
    },
    priority: {
        type: String,
        required: true,
        enum: ["LOW", "NORMAL", "HIGH", "URGENT"],
        default: "NORMAL",
        index: true
    },
    assignedAgent: { type: String, index: true },
    category: { type: String, index: true },
    lastMessage: { type: String },
    lastActivity: { type: Date, required: true, default: Date.now, index: true },
    closedAt: { type: Date }
}, { timestamps: true });
SupportTicketSchema.index({ status: 1, priority: 1, lastActivity: -1 });
SupportTicketSchema.index({ userId: 1, status: 1 });
SupportTicketSchema.index({ assignedAgent: 1, status: 1 });
exports.SupportTicketModel = mongoose_1.default.model("SupportTicket", SupportTicketSchema);
